Refund policy
Returns
We do not accept returns for any items.
Exchanges
You may request an exchange within 7 days of receiving your order. To qualify, all boxes, tags, and original packaging must be complete, intact, and unopened.
How to Request an Exchange
Please contact us with your order details through either of the following:
- Email: hello@rojo-kids.com
- Instagram: @rojokids_
Include your order number and your exchange request.
Once approved, customers are responsible for the transportation fees for both:
- Delivery of the replacement item, and
- Pickup or drop-off of the item being exchanged.
Sale Items
All sale and discounted items are final and not eligible for exchange.